Release date: August 18, 2023
Effective Date: August 21, 2023
- Definition
Return guarantee value-added service refers to the paid guarantee value-added service provided by portableclosetshop.com to customers, which aims to improve customers’ shopping experience on e-commerce platforms/independent stations due to unreasonable returns and to follow platform rules and/or legal regulations .
- Applicable scenarios
This service is applicable to situations where consumers refuse to accept or apply for return due to non-product quality reasons. Non-product quality reasons include:
(1) End consumers do not need or dislike the product due to personal subjective reasons;
(2) The end consumer is dissatisfied with the size, material, color, etc. of the goods received.
Information required to apply for compensation:
a. Screenshots of communication records between consumers and portableclosetshop.com staff;
b. The consumer provides a certificate that can prove the relevant information of the returned package;
c. A screenshot of the consumer’s order refund on the portableclosetshop.com platform.
Exemption situation
Commodities participating in the return protection value-added service will not be compensated under the following circumstances:
(1) deliberate fraud or false claims by consumers;
(2) Returns caused by consumers placing wrong orders or filling in wrong receiving information;
(3) The absolute value of the same order amount is greater than $30. (Subsequent adjustments will be made according to the actual business situation, please pay attention to the announcement on the portableclosetshop.com platform)
- Claims process
(1) Consumers return the goods to the designated return address of portableclosetshop.com:
a. The return package must include all original packaging, accessories, instructions, etc.;
b. The goods in the package should be consistent with the original order and intact.
(2) The consumer initiates a claim application to portableclosetshop.com:
a. Consumers should initiate a claim application to portableclosetshop.com within the validity period of the claim;
b. Provide all the information stipulated in Article 4 (3) of the rules, and the relevant information of the return package should be provided within 7 natural days after the return package is sent, and no later than 2 working days after delivery;
c. The information submitted by consumers should be consistent with the order information of portableclosetshop.com, true, complete and valid.
(3) portableclosetshop.com review:
a. If there is doubt about the submitted information, the consumer is required to resubmit or supplement the information;
b. If it is found that the submitted information does not match the order information or is false, the application for compensation will be rejected;
c. If the goods in the returned package do not match the original order or are damaged, the claim for compensation will be rejected.
(4) Compensation will be made in a timely manner after the review is approved and the return package is properly delivered to the designated return address.