For abnormal orders, the platform is equipped with a SMS function to remind you. You can also see some specific reasons for the abnormal order in the abnormal order module. If there is no display, you can contact the customer service of the platform for assistance.
If you need help from the customer service team of the platform, please share the order number of the specific order you are inquiring about. Briefly describe your question and request and send this information to portableclosetshop@outlook.com.
Relevant instructions on whether the products on the portableclosetshop.com platform support consumers to return without reason:
(1) The platform supports returns without reason within 30/60 natural days from the date of delivery of the order (that is, the delivery date of the order) (need to purchase “Return Guarantee Service”). If the customer does not want, does not like, is dissatisfied with the product received (on the premise that the product matches the description of the pending order, the customer is not satisfied with the size, material, color, etc. of the product received) and other personal reasons, the customer can return the product to The platform customer service specifies the return address, and the returned package should contain all original packaging, accessories, and instructional materials. After the goods are returned and signed for receipt, the platform will make compensation in accordance with the rules of “Return Guarantee Service”. Please Note: Portableclosetshop.com will not be responsible for the return shipping fee if there is no reason to return due to personal problems
(2) Consumers are required to provide the return tracking number within 7 natural days from the date the returned package is sent and no later than 2 working days after delivery, so that the customer service of portableclosetshop.com can create a return notice in time to notify the overseas warehouse , and the warehouse arranges a refund after receiving the return. If the consumer fails to inform the customer service of portableclosetshop.com of the return logistics tracking number in time, and the returned package does not match the return notice and is destroyed, the platform will not pay compensation.